FAQ
Frequently Asked Questions
1) Do you offer free shipping?
Yes, we offer free shipping on all orders over $150 within Canada.
2) What is your return policy?
We accept returns within 14 days of purchase for a full refund, as long as the item is unused and in its original packaging.
3) Are your fragrances cruelty-free?
Yes, all of our products are 100% vegan and cruelty-free. We do not test on animals or use materials that contain animal derivatives.
4) What payment methods do you accept?
We accept all major credit cards, as well as PayPal and Apple Pay.
5) How long does shipping usually take?
Shipping within Canada usually takes 3-5 business days. International shipping times vary by location.
6) Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
7) Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it by contacting our customer service team.
8) Do you offer samples?
No, we do not offer fragrance samples.
9) Can I track my order?
Yes, you will receive a tracking number once your order has shipped. You can use this to track your package here or couriers website.
10) What is your best-selling fragrance?
You can find our best-selling fragrances here
